Information

Product Information

No damage to front bumper after hitting a wall

Order and Shipping FAQ

How to order?

You can order Duco Scratch products or services through:

  1. 1. Internet (online shop) by going to Online Shop
  2. 2. By phone calling us at 07 3865 1946 or from overseas +61 7 3865 1946
  3. 3. By sending an Email to info@ducoscratch.com.au
  4. 4. By visiting our Store:
    Unit 8
    129 Robinson Road East
    Geebung  Qld  4034

Note: The prices at our online shop do include GST. Postage is calculated at the Checkout. GST (Goods and Services Tax) does not apply to overseas orders.

How to pay?

We accept the following payment methods:

  • • Internet Orders : Visa, MasterCard and Direct Bank Deposit
  • • Phone order: Visa, MasterCard, Money Order, or COD
    Please note that for Money Orders and Direct Bank Deposit, the order will be dispatched only after payments have been cleared.
  • • Direct Bank Deposit

    If you transfer the money via internet banking please put your product name and surname as the description. If paying at your local bank please make sure the product name is inserted into their special number field. Then  email us the receipt copy with your details and the product name with your delivery address.
  • • Store: Cash, EFTPOS, VISA and MasterCard


How long does the shipment take?

  • • Usually the order is dispatched in 24 hours after the payment have been cleared.
  • • We use door-to-door courier service or Australia Post
  • • Local and capital cities are delivered in the next 1-2 days, country can take up to a week, the  orders overseas can take up to 10 days

How much is the shipping cost?

  • • Australia - The shipping cost is flat rate AU$16.50 to anywhere in Australia, for small items can be free or as little as $1.00 - ask
  • • Overseas destinations - contact us for a quote


Return and Refund:

  • • First thing to do is for you to document the fault as best you can, take pictures and call us on  07 3865 1946
    We may ask you to email us the pictures of the damaged goods
  • • Do not send in or return the goods without our approval
  • • Once received we will check the goods for faults. If found faulty a replacement will be issued within a reasonable amount of time and you will be notified with the outcome.
  • • We do not usually refund money because you changed your mind, however give us a call we may be able to help you

Copyright 2005 ducoscratch.com.au
Brand names and product names listed at www.ducoscratch.com.au are the trademarks or registered trademarks of their respective owners.
We can post any of our products to Brisbane - Gold Coast - Sunshine Coast - Toowoomba - Sydney - Melbourne - Adelaide - Perth - Hobart - Darwin - Cairns - Townsville - Newcastle - Australia